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Travel insurance

You are about to set off on a journey soon. You have started collecting all required travel documents, maps and brochures. You pack our travel insurance policy in your suitcase, and your holiday can start right away!

Leave the worries about unwanted events during your travel and temporary stay abroad to us, because that is our job. Our travel insurance will provide to you and your loved ones with fast, efficient and professional support in case of sudden illness or accident.

Do not forget that medical, travel and legal assistance is very expensive abroad.  By purchasing Wiener Städtische travel insurance policy you make sure that in case of unwanted events we bear the costs instead of you.

With this saving, travel carefree 24h on all continents.

For fast and efficient help during your stay abroad call Global Assistance Contact Center:

+381 11 222 1 600

or via a message through the Rakuten Viber Messenger application, @Global Assistance Belgrade.

In this way, Wiener Städtische osiguranje has enabled its clients to contact the Global Assistance – assistance house free of charge, quickly and easily, and receive advice and information on where the necessary assistance can be obtained. Communication with the operators of the assistance house is in the form of a chat within the application, and if necessary, the operators will contact the client by phone. Contact with operators via the mobile application is enabled 24 hours a day.

Wiener Städtische travel insurance policy can be bought at:

For all questions, please contact us at e-mail travel@wiener.co.rs

Why do you need travel insurance during travel or stay abroad?

  • In order to obtain fast, effective and professional health care for you and your beloved ones in uncalled-for situations.
  • In the event of illness or accident, care about you is taken over by the professionals who conduct and supervise your treatment and organize your return to the country of residence.
  • Costs of medical care abroad are extremely high. By purchasing a travel insurance policy you ensure that in the event of illness or accident these costs are paid by the insurance company on your behalf. Our policy is valid as long as your visa and insures you during the trip and stay abroad.
  • In case your request is rejected, you have the right to 100% insurance premium reimbursement.
  • Travel insurance policy enables you to relax completely during your trip because you have ensured complete and credible protection beforehand.

What does the policy cover?

Coverage degreeBasic insurance coverageVIP coverage
Outpatient health treatment✓✓
Medicines and bandages prescribed by the authorized physician✓✓
Medical appliances and mobility aids which are an indispensable part of the treatment for extremity fractures and injuries, prescribed by the authorized physician✓✓
X-ray diagnosis (Roendgen)✓✓
Hospital treatment (hospitalization)✓✓
Surgical interventions and surgery costs✓✓
Dental treatment✓✓
Evacuation, transportation to the nearest physician or hospital✓✓
Evacuation, transportation and accommodation in a specialized hospital✓✓
Repatriation, transportation from abroad to the country of residence or hospital in the country of residence✓✓
Repatriation, transportation of mortal remains back to the country of residence✓✓
Recommendation of local medical specialists✓✓
Medical escort during evacuation or repatriation✓✓
Discomfort during travel✓✓
Discomfort during travel in case of flight delay or cancellation and/or baggage delay✗✓
Escort of underage children✗✓
Repatriation of other insureds, participants in the accident✗✓
Transport of a close person (relative, friend)✗✓
Providing translation services in case of emergency✗✓
Search and rescue✗✓

 

Below you can download the insurance conditions that are currently in force. For all previous versions of insurance conditions, please contact us: office@wiener.co.rs.

General insurance terms and conditions for travel insurance