For retail

Your opinion

Needs and wishes of clients have been our guidance in the development of new products, and by listening to your impressions, objections and suggestions, we want to enhance your satisfaction with our offer and cooperation with Wiener Städtische osiguranje.

Your opinion matters to us.

If you wish to share your opinion about the quality of our services and your cooperation with us up to now, we thank you in advance for taking the time.

Depending on whether you want to share a complaint or suggestion and comment, please see below in what way you can do so:

It will be our pleasure to talk with you in person in order to find a solution together, if there are any problems, or if you want to give us your opinion on how to improve our cooperation.

The competent authority for supervision of operations of insurance companies is the National Bank of Serbia (Address: Nemanjina 17, 11000 Belgrade, website:, and the Decision on the manner of protecting rights and interests of users of insurance services, which this institution passed on 19th June 2015, regulates in more detail filing complaints as well as actions of the insurance company in response to that complaint.