EVENT OF ILLNESS OR ACCIDENT
Wiener Städtische travel insurance policy can be bought at:
Webshop
Wiener Städtische osiguranja branch offices across Serbia
Partner tourist agencies
For all questions, please contact us at e-mail travel@wiener.co.rs
Why do you need travel insurance during travel or stay abroad?
- In order to obtain fast, effective and professional health care for you and your beloved ones in uncalled-for situations.
- In the event of illness or accident, care about you is taken over by the professionals who conduct and supervise your treatment and organize your return to the country of residence.
- Costs of medical care abroad are extremely high. By purchasing a travel insurance policy you ensure that in the event of illness or accident these costs are paid by the insurance company on your behalf. Our policy is valid as long as your visa and insures you during the trip and stay abroad.
- In case your request is rejected, you have the right to 100% insurance premium reimbursement.
- Travel insurance policy enables you to relax completely during your trip because you have ensured complete and credible protection beforehand.
| Insurance territories | Insurance amounts |
| All countries in the world | do 12.000 € |
| All countries in the world except Egypt and Turkey | do 30.000 € |
| All countries in the world except Egypt and Turkey, and all countries of these continents: Australia, North America and South America | do 40.000 € |
What does the policy cover?
| Coverage degree | Basic insurance coverage | VIP coverage |
| A) BASIC INSURANCE COVER |
|---|
| Outpatient health treatment | Covered real
costs* | Covered real costs* |
| Medicines and bandages prescribed by the authorized physician | Covered real
costs* | Covered real costs* |
| Medical appliances and mobility aids which are an indispensable part of the treatment for extremity fractures and injuries, prescribed by the authorized physician | Covered real
costs* | Covered real costs* |
| X-ray diagnosis (Roentgen) | Covered real
costs* | Covered real costs* |
| Hospital treatment (hospitalization) | Covered real
costs* | Covered real costs* |
| Surgical interventions and surgery costs | Covered real
costs* | Covered real costs* |
| Dental treatment | YES – up to 150 € | YES – up to 150 € |
| Evacuation, transportation to the nearest physician or hospital | Covered real
costs* | Covered real costs* |
| Evacuation, transportation and accommodation in a specialized hospital | Pokriveni realni troškovi* | Covered real costs* |
| Repatriation, transportation from abroad to the country of residence or hospital in the country of residence | YES – up to 7.000 € | YES – up to7.000 € |
| Repatriation, transportation of mortal remains back to the country of residence | YES – up to 5.000 € | YES – up to 5.000 € |
| Search and rescue | / | YES – up to 7.000 € |
| Medical advice | Covered real
costs* | Covered real costs* |
| Recommendation of local medical specialists | Covered real
costs* | Covered real costs* |
| Emergency medication delivery | / | Covered real costs* |
| Medical escort during evacuation or repatriation | Covered real
costs* | Covered real costs* |
| B) SUPPLEMENTARY INSURANCE COVERAGE VIP |
|---|
| Escort of underage children, up to 15 years of age | / | Covered journey costs of an adult companion* |
| Conveying and receiving emergency messages | / | Covered real costs* |
| Repatriation of other insureds, participants in the accident | / | Covered real costs* |
| Transport of a close person (relative, friend) | / | Covered costs of return ticket in economic class* |
| Providing translation services in case of emergency | / | Covered costs of eight-hour translation service* |
| Emergency medication delivery | / | Covered real costs* |
| Search and rescue | / | YES – up to 7.000 € |
*Covered real costs – according to the General terms and conditions of health insurance during trip or stay abroad
YES – covered maximum up to the insured sum specified in the table
/ – not covered
What do you have to do in the event of illness or accident?
In the event you need assistance due to sudden illness or accident, you have to do the following:
- Contact immediately the emergency centre ”April International” by calling +381 11 36 36 990. Emergency centre operators are available 24 hours a day, 365 days a year, in Serbian.
- Provide the following data:
| Number of the insurance policy |
| Insured’s name and surname, current address and contact phone number |
Nature of injury or illness and type of assistance you need
Give a short description of the problem |
- In case you are unable to call the emergency centre ”April International” before medical examination or admittance to hospital, you have to show the insurance policy to the physician or paramedical staff so that they can report the insured case to the emergency centre.
- The insurer shall pay for the costs of hospital treatment directly.
- In case of outpatient treatment, the insured is obliged to bear the costs up to 100 Euros on his/her own, whereas the difference up to the full amount will be indemnified by the insurer to the health institution directly.
- After return to the country, the Insurer shall reimburse the Insured for the paid amount in the Dinar counter value calculated at the selling exchange rate of the National Bank of Serbia.
- Follow all instructions you get from the operator of ”April International” and the insurer for faster and more efficient interventions.
For detailed explanations, please contact the authorized agent or read General and Special insurance terms and conditions which are an integral part of the concluded travel insurance contract.
