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Report of an accident – motor vehicles

We wish you a safe ride, without accidents and harmful events.

If damage to your car still occurs, please follow these instructions in order to assess and eliminate the damage as quickly and efficiently as possible.

The damage can be reported as follows:

  • by calling the toll-free telephone number of the Wiener Städtische call center 0800 / 200-800;
  • by registering on e-mail mv@wiener.co.rs ;
  • in person at the premises of Wiener Städtische a.d.o. (Branch addresses)

What to do after a car accident?

I If a minor material damage occurred on the vehicle, for which the police do not conduct an investigation on the site of an accident, ie when an agreement has been reached between the participants in the traffic accident, it is necessary to:

  1. remove vehicles from the road and enable unhindered and safe traffic;
  2. all participants in the traffic accident must fill in and sign the European Accident Statements on the traffic accident;
  3. provide (fill in), as much information as possible about other participants, vehicles and witnesses;
  4. report the damage under the car liability policy of the person responsible for the traffic accident.

As in this case the investigation was not performed, it is necessary to go with the vehicles of both (or more) participants to the insurance company of the culprit, where the vehicles will be photographed, participants give statements and documents for inspection (a policy, vehicle licence and driving licence, ID card…).

II In case of major material damage or any damage to injured persons – BE SURE TO CALL THE POLICE. In this case it is necessary:

  1. remain at the scene of the accident until the arrival of the police and provide first aid to any injured persons;
  2. call the police on number 192 (and ambulance on number 194 if there are injured persons);
  3. secure the place of the accident: turn off the engine, turn on all turn signals, set the safety triangle at a safe distance;
  4. provide as much information as possible about other participants, vehicles and witnesses;
  5. photograph the accident site and provide as much evidence of damage as possible;
  6. report the damage under the car liability policy of the person responsible for the traffic accident.

III If it is a matter of minor material damage, and no agreement has been reached between the participants in the traffic accident – BE SURE TO CALL THE POLICE.

Note:

  1. Minor material damage – any damage which, by its scope and type, is of such nature that it is technically treated as minor and which, even after its occurrence, does not endanger the safe continuation of driving of a damaged vehicle. If the vehicle remained immobile after the damage, as in any other case when three or more functional parts and / or mechanical assemblies of the vehicle were completely destroyed, there can be no question of minor material damage. However, in any case, regardless of the technical or visual criteria, any damage above 200,000 RSD cannot be considered a minor damage.
  2. Regardless of whether the damage is minor or major, any participant in a traffic accident has the right to request an investigation, in which case the police are obliged to carry it out. The participants in the traffic accident never pay the costs of conducting a police investigation, regardless of whether the damage is qualified as small or large. (The participant pays only the fee for issuing a Police Report when downloading it).

What NOT TO DO after a car accident?

  • You should not leave the place of an accident. It is necessary to call the police for an investigation or to fill in the Official European Accident Statements on the traffic accident (for minor damage without injured persons), because otherwise, the insurance company is not able to resolve the compensation claim.
  • The Official European Accident Statements must not be blank, incorrect or semi-completed.
  • If the damage is greater, or there were injuries, it is not enough just to fill in the European Accident Statements on the traffic accident. According to the Law on Road Safety, it is obligatory to report to the police.

Forms for reporting damage on motor vehicles