Making a property insurance claim

In case of harmful event, please follow the instructions below to make the claim assessment and settlement as efficient as possible:

  1. Take all measures to limit the harmful effects of the insured event.
  2. Notify us about the event no later than 3 (three) days of becoming aware of it.
  3. If you have reported the event orally, you must confirm it in writing (by filling a form in a branch office) within the next three days.
  4. Do not change the condition that has resulted from the insured event until our arrival unless necessary for the reasons of public interest, prevention of greater damage or continuation of production.

In case of fire:

  • Report the event to the competent police department. As soon as possible, submit the police report of the event to us including a list of destroyed or damaged items with their approximate values.
  • In case of damaged/destroyed stocks, you need to submit purchase invoices.

In case of water coming out from water pipes, drains and/or boilers:

  • Submit a list of destroyed and damaged items with their approximate values as soon as possible.
  • In case of damaged/destroyed stocks, you need to submit purchase invoices.

In case of burglary or theft:

  • Report the event to the police, listing all the stolen items.
  • Provide us with a document confirming that the police have come to inspect the crime scene.
  • In case of burglary, you must also submit witnesses’ statements.
  • In case of stolen goods/stocks, you must submit purchase invoices.
  • If necessary, submit the Inventory of Merchandise as at the day of burglary/theft.

In case of machine breakdown:

  • Obtain and provide us with a troubleshooting report concerning the insured damaged item from a licenced technician or other licenced establishment/person.
  • Submit the repair quotation/invoice with the relevant work order. We will indemnify your justified claim no later than 14 days of the receipt of complete documentation (the damages are paid as per received invoices and fiscal receipts).

In case of damage to the crops and fruits:

  • Fill in the Claim Notification Form correctly and email it to stete.im@wiener.co.rs
  • We will assess the damage within three days in accordance with Crops and Fruits Insurance General Terms and Conditions.
Making a property insurance claim / stete.im@wiener.co.rs